Bright Square Pty Ltd RTO Code: 46213 | ABN: 89 670 506 895 | ACN: 670 506 895 Address: 16/7 Bells Glade, Marsden Park NSW 2765 Website: www.brightsquare.com.au
Welcome to Bright Square Pty Ltd. By accessing our website, interacting with our digital platforms, or enrolling in our training courses, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of the website as well as your rights and obligations as a student of our Registered Training Organisation (RTO).
1. Website Use and General Disclaimer
- Accuracy of Information: The information contained on this website, including course brochures and the Student Handbook, is correct at the time of publishing. However, due to the dynamic nature of the Vocational Education and Training (VET) sector, changes to legislation, training packages, or regulatory guidelines may occur. Bright Square Pty Ltd reserves the right to vary, update, or change information on this website—including course fees, dates, and delivery methods—without notice.
- System Availability: While we aim for maximum operational efficiency with our Student Management System and Learner Portal, occasional internet or system outages may occur. We will attend to these as quickly as possible but cannot guarantee uninterrupted access.
- Uncontrolled Documents: Any documents downloaded and printed from this website are considered uncontrolled when printed.
2. RTO Services and Training Programs
- Nature of the Qualifications: The TLI41225 Certificate IV in Motor Vehicle Driver Training (Car and Heavy Vehicle) qualifications offered by Bright Square are designed specifically to equip learners with the skills required to train individuals or groups. These qualifications are not for the general public to gain a personal driver’s licence, but rather to become certified driving instructors.
- Student Guarantee: Bright Square guarantees to advise enrolled students of any changes to the services provided under our agreement as soon as practicable, including changes in ownership or third-party arrangements delivering training on our behalf.
- Continuous Enrolment Requirement: To remain actively enrolled in your course, you must submit at least one assessment every 2 months. Failure to do so may require you to complete assessment tasks again or face withdrawal from the program.
3. Enrolment and Eligibility
- Entry Requirements: Enrolment is subject to meeting course-specific entry requirements. Standard requirements include being at least 21 years old, holding an Australian residency or work rights, having a full (unrestricted) Australian driver’s licence, and obtaining a letter of eligibility from the local RMS/TfNSW.
- Visa Restrictions: Bright Square Pty Ltd is not a registered CRICOS provider. Students on a Student VISA are not eligible to enrol in any accredited training with us. A VEVO check will be conducted to confirm eligibility.
- Unique Student Identifier (USI): It is a mandatory government requirement that all VET students supply a verified USI upon enrolment. Bright Square cannot issue Certificates or Statements of Attainment without a verified USI.
4. Fees, Payments, and Fee Protection
- Fee Protection Threshold: To protect your fees paid in advance, Bright Square Pty Ltd will accept payment of no more than $1,500 from individuals prior to the commencement of their course. Following commencement, additional fees may be required, but the total amount required for services yet to be delivered will never exceed $1,500 at any given time.
- Failure to Pay: All fees and charges must be paid by the due date. Failure to pay may result in suspension from the course, exclusion from assessments, withholding of your qualification, or termination of enrollment. If a payment under an installment plan is overdue by more than 14 days, your learning and assessments will be suspended.
5. Cancellations, Deferrals, and Refunds
- Refund Period: Our standard refund period is 7 calendar days before the first face-to-face session. No refunds will be issued for cancellations outside of this refund period or if you have already commenced the course.
- Administration Fee: If a refund is approved, Bright Square will retain a non-refundable administration fee of 25% of the full course fee payable (non-discounted) or a minimum of $250 (whichever is greater). This covers costs incurred in processing the enrolment and resources.
- RTO Cancellation: In the unlikely event that Bright Square cancels a course, enrolled students will receive a full refund or an offer to transfer to a suitable alternative course at no additional cost.
6. Student Code of Conduct and Academic Integrity
- Behaviour: All users and students must treat staff and fellow learners with respect. Bright Square has a zero-tolerance policy for discrimination, bullying, harassment, and physical abuse. Any student under the influence of drugs or alcohol is strictly prohibited from our premises and training activities. Severe breaches will result in instant dismissal and termination of enrolment without a refund.
- Academic Malpractice: Cheating, collusion, and plagiarism (including the unacknowledged use of Artificial Intelligence tools like ChatGPT) are strictly forbidden. Intentional assessment malpractice will result in a “Not Competent” result and may lead to course termination without a refund.
7. Complaints and Appeals
Bright Square supports your right to lodge a grievance, complaint, or assessment appeal. We recommend attempting an informal resolution first. If unresolved, a formal complaint must be submitted in writing via our Complaints Lodgement Form. We aim to resolve all complaints and appeals fairly and confidentially within 30 working days. If resolution takes longer than 60 days, we will inform you in writing.
8. Limitation of Liability
While we are dedicated to providing a premium educational experience, Bright Square Pty Ltd does not accept liability for any loss or damage suffered in the event of a client withdrawing from a course. Furthermore, learners must take responsibility for their own property, and we are not liable for any issues arising from a student’s failure to meet their own workplace health and safety duties.
