Privacy Policy

Bright Square Pty Ltd (RTO #46213) ABN: 89 670 506 895 | ACN: 670 506 895 Website: www.brightsquare.com.au

1. Introduction

Bright Square Pty Ltd (“we,” “our,” “us”) is committed to protecting the privacy of our students, clients, and website visitors. We adhere strictly to the Australian Privacy Principles under the Privacy Act 1988 (Cth) in our management of all personal information.

This Privacy Policy explains how we collect, hold, use, and disclose your personal information, including how we handle data gathered through our website, third-party tracking tools, and our mandatory reporting obligations as a Registered Training Organisation (RTO) in Australia.

2. Collection and Use of Personal Information

We collect only the personal information necessary to process and manage your enrolment in our Vocational Education and Training (VET) courses, and to comply with our regulatory obligations. If you do not provide this information, we may be unable to enrol you as a student.

The information we collect is used solely for:

• Administering your training and assessment.
• Providing course information and student support.
• State and national reporting requirements, program monitoring, and evaluation.

3. Disclosure to RTO Compliance Parties (Australia)

As an RTO, we are required by law, under the National Vocational Education and Training Regulator Act 2011 (NVETR Act), to disclose the personal information we collect to relevant Australian compliance and regulatory bodies. Your personal information will be disclosed to:

• NCVER (National Centre for Vocational Education Research): We submit your data to the National VET Data Collection kept by NCVER. NCVER uses this data for administration of VET, facilitation of statistics and research, populating authenticated VET transcripts, and understanding the VET market.
• DEWR (Department of Employment and Workplace Relations): DEWR is authorized by law to collect, use, and disclose your information for specified government functions and activities.
• ASQA & State/Territory Authorities: We may disclose your information to the Australian Skills Quality Authority (ASQA) and state or territory training authorities for regulatory, statistical, and research purposes.
• Surveys: You may be contacted to participate in a student survey run by a government department or an NCVER-authorized agency (you may opt out at the time of contact).

4. External Tools and Student Management (aXcellerate)

To provide a streamlined educational experience, we utilise third-party platforms to manage your learning. Specifically, we use aXcellerate as our secure Student Management System (SMS) and Learner Portal. When you enrol, your personal and course progression data is processed and stored within aXcellerate to allow you to view grades, access resources, and submit assessments.

5. Website Cookies, Tracking, and Social Media

Note: The following section has been included specifically to cover your website’s digital tracking operations.

When you visit www.brightsquare.com.au, we use third-party cookies and tracking technologies to improve your browsing experience, analyze site traffic, and deliver targeted advertising.

• Google Analytics & Google Search: We use Google tools to track user behavior, website traffic, and search performance. This helps us understand how visitors use our site and allows us to optimize our services.
• Google Advertising: We use Google Ads for remarketing and targeted advertising. Google uses cookies to serve ads based on your past visits to our website.
• Facebook & Social Media: We integrate social media tools, including the Facebook Pixel, to track conversions from social media ads, optimize ad targeting, and build audience profiles. This allows us to serve relevant Bright Square advertisements to you on Facebook and other social networks.
• Managing Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that blocking some cookies may impact the functionality of our website.

6. Data Security and Retention

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Electronic files are protected with restricted access, paper files are stored securely, and systems are backed up regularly.

By law, records of your results, qualifications, and Statements of Attainment must be stored securely for a retention period of 30 years. Soft copies of submitted assessments are kept for 6 months from the date your judgement of competence is made.

7. Access, Corrections, and Complaints

You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate.

If you believe your personal information has been wrongly collected or inappropriately handled, or if you believe we have breached our marketing and privacy obligations, you may lodge a formal complaint following our Complaints Handling Policy.

8. Contact Us

For any questions regarding this Privacy Policy, or to request access to your data or make a complaint, please contact us:

Bright Square Pty Ltd Phone: 1300 290 226 or 0448 373 595 Email: admin@brightsquare.com.au Address: 16/7 Bells Glade, Marsden Park NSW 2765